What is GST and what are the expectations with this new move of Government of India?

Goods and services tax (GST) is an indirect tax that has been started by Indian Government. As per this new structure, the old service taxes would be combined into a single system that would be applicable across the country. It was introduced with the name Constitution (One Hundred and First Amendment) Act 2016 and came after Constitution 122nd Amendment Bill was passed. The GST Council will be looking after all aspects of the goods and services tax. The council in question is chaired by Arun Jaitley, Union Finance Minister of India. This indirect – and yet comprehensive – tax will be applied on the making, selling, and buying of goods and services across India.

Exceptions

The tax will not be applicable to Jammu and Kashmir. It will be taking the place of taxes that were previously levied by Indian Government as well as state governments of the country. With the help of this new method, businesses that are registered for goods and services tax will be able to claim tax credit to the tune of the tax that they have already paid for buying goods and services that form parts of their regular commercial activities. In this case, a single authority will be responsible, administratively, for levying the tax on goods and services.

Status of exports

It is being assumed that in the new regime exports would be regarded as zero-rated supply and imports would be subjected to the same rate as goods and services made and sold within the country. In this case the authorities would be looking to follow the destination principle. Customs duty will be charged separately as it remains independent of the goods and services tax. This tax is being thought as a major step as far as reforming the structure of indirect taxation in India is concerned.

GST is an upcoming system of taxation in India
GST is an upcoming system of taxation in India

What is being expected of the tax?

Experts say that by combining the different state and central taxes into one there would be various benefits. For starters, it would restrict the effects of double or cascading taxation. It would also lead to one single market across India. Since the new tax structure is simpler it would also make it to administer and enforce it. As far as consumers are concerned the biggest advantage they would have is a reduction of the overall taxes that they end up paying in availing services and buying goods in India.

Situation of tax right now

At present, people in India pay an aggregate 25 to 30 per cent in service taxes and other indirect taxes for any and every product and service bought and availed by them. It is expected that this new tax regime would help goods to be moved freely from one state to another. They would not have to stop at state border and spend hours in order to pay things such as entry tax and state tax. Paperwork is also expected to be reduced to a huge extent compared to what happened before. The goods and services tax is supposed to come into action from July 1, 2017 onwards.

A little lesson in history

It was in 1986 that the first effort was made to reform the indirect tax structure in India. The credit in this case goes to Vishwanath Pratap Singh, who tried to come up with Modified Value Added Tax (MODVAT). The following are supposed to be included in the new goods and services tax:

  • central excise duty
  • services tax
  • additional customs duty
  • surcharges
  • state-level value added tax
  • Octroi

It is also expected to remove the levies that are presently applicable for transporting goods from within one state to another.

Trump administration’s proposed changes on H-1B visa policy and how they can affect Indians?

When he was campaigning to become the President of the United States of America Donald Trump had promised that under his reign the country would be following a couple of simple rules – buying American and hiring American. Recently, a new bill looking to make changes to the H-1B visa programme has been placed for consideration at the Senate. This has led to reports which state that the President is looking to sign an executive order regarding said issue.

There are a few things that Indians – especially the skilled ones – need to know about the changes that seem to be inevitable down the line. It is expected that Indians would indeed be affected to a major extent by the said changes and their prospects of working in the United States of America could be affected as well.

What do you mean by H-1B visa?

H-1B visa is based on employment and can be categorized as a non-immigrant visa. It is provided to temporary workers. In order for you to get the visa your employer needs to offer you a temporary working opportunity in the United States and also apply with the United States Immigration Department. This process can also be termed as H-1B visa petition.

Status of these visas

As far as work visas are concerned H-1B happens to be the most sought after. In 2016, as per the US Citizenship and Immigration Services, there were 236,000 applications for these visas and that too within five days of the process being opened. In the general category the maximum number of applications that can be sent is 65,000. As can be seen, this number is easily more than thrice than innigration said number.

Trump administration changes on H-1B visa policy
Trump administration changes on H-1B visa policy

What changes are being proposed to the same?

Senators of the United States of America have brought about various bills that have sought to make different changes to the H-1B visas, as well as the L-1 visas. They have asked to double the minimum salary of visa holders to 130,000 dollars. 20 per cent of the visas are supposed to be set apart for employers of startups and smaller enterprises. They have also said that the “per country” cap should be done away with so that equal distribution of same can be ensured.

Firms that are now hiring holders of H-1B visas first need to make a concerted effort to hire an American. Students who have been educated in the United States need to be given preference instead of using the computerized lottery system. Outsourcing companies that get in workers for temporary training and then send them back to their home countries in order to do the same work are now going to face tough times if the proposed changes are agreed upon.

In the same way, spouses of people who have H-1B visas may not be given permission to work in the United States of America. If a company has more than 50 employees and if at least 50 per cent of them have L-1 or H-1B visas then they would be barred from hiring more people on H-1B visas. The Department of Labor will also be asked to tighten its vetting and audit rules in order to come down on misuse or fraud of these visa applications.

Who are looking for reforms?

Darrell Issa, a Republican Congressman from California, is one of the first people to have spoken out on the issue. He has revived a legislation in order to plug the loopholes that are there in the immigration of high-skilled professionals and make sure that American jobs are not going outside the country. Also in this list are Chuck Grassley, a Republican from Iowa, and Richard Durbin, a Democrat from Illinois.

If daily revision of fuel price started in India then what benefit will get the consumers?

One of the perennial issues that keep a frowning expression on our face is the ever increasing fuel price in India. And from May 1, there is going to be trial run of a new rule in five cities- daily revision of fuel price. There are different schools of thoughts regarding the consumers getting benefit out of this scheme. However, the market experts think this is an existing practice in many developed countries and have a positive effect on the pocket of common man. Majority of petrol pumps are owned by state-owned fuel retailers like Indian Oil Corp, HPCL, BPCL etc and they have planned to execute a trial run of daily revision of fuel price, initially in five cities- Vizag in Andhra Pradesh, Puducherry, Udaipur in Rajasthan, Chandigarh and Jamshedpur in Jharkhand. And gradually it will be extended to the entire country.

Presently, fuel prices are revised fortnightly which means 1st and 16th of every month. But with the new change, this revision will be done every day. Analysts think that this will bring more stability in the income. Also, the power of the oil companies will be enhanced as with the daily revision there will be little outer interventions in an effort to bring any gradual change in fuel price. Another positive aspect of this change will be visible in the inventory management. In many cases, in an anticipation of sharp rise or fall after revision of fuel price, dealers stock their inventory accordingly. This results in incurring loss due to the fluctuation in currency exchange in the global market. So, this everyday drill of petroleum prices will give a cushion to these OMCs. Experts are of opinion that this step is going to be beneficial for both the consumers and the dealers.

Daily revision of fuel price started in India
Daily revision of fuel price started in India

The analysts as well as the dealers agree that this is going to be a really tough call and before implementation it would have been better if some works were done in the infrastructure. For example, not even in the urban cities, all petrol pumps are automated which should be the first criteria to put this drill in practice. That is the reason that this new policy will be implemented in five cities in its first phase. Once the practical glitches and problems are mapped out, steps would be taken to straighten them out prior to implement it in rest of the country.

There is no second thought that this will be a beneficial step for the consumers but we would not see it coming right away. It will take time to kick in. Till then it will be subjected to introspection. Making common people understand that this revision of prices is completely different from the central government announced price hikes and inflation will be a Herculean task. It is to wait and watch that even with this practice, will government keep on incurring the state and central levies because this will be dampen all the efforts to make benefit out of softening of crude oil prices globally.

When Delhi government implemented odd-even policy to control pollution in the city for fifteen days, there was a lot of hue and cry and anticipations and apprehensions. But once in practice, even people facing problem could not deny the positive aspects. Traffic was suddenly smooth, honking and blaring horns were reduced almost magically and conveyance was suddenly comfortable. There were initial hiccups like confusion, crowded metros and other public transports etc, but pieces fell in place ultimately. Let us hope, the new fuel price revision policy too becomes a success and is implemented country-wide with applauds.

How South Indian Hospitals Provide Better Diagnosis with Very Low Cost?

Medical tourism is quite a popular term in India’s health sector. People of small towns have always travelled to big cities in hope for better facilities. But medical tourism does not stop here. People from all over India and many parts of the world, travel to south Indian hospitals because they are sure of getting better treatment there. For the family member of every ailing patient, south India seems to be the Mecca. No matter what the problem is, if it has even a smaller lever of complication, family members would not rest until they get the final verdict from a doctor of Chennai, Bangalore, or Vellore.

Basic Difference

People from different part of the country have their own set of problems in getting the patient treated in their own home town or nearest big city. If you sit in any leading hospital in Chennai, you will find more Bengali speaking people getting treated there rather than Tamil. When asked, they would complain either of wrong diagnosis or unapproachable doctors. While wrong diagnosis is something very unfortunate and doctors cannot be blamed all the time, but being unreachable to the patient is something in doctor’s control. There is no dearth of dedicated and efficient doctors in Kolkata, but they would rarely be available on phone or be ready to consult long distance. On the contrary, doctors in Vellore, Chennai or Hyderabad give their personal mobile numbers and insist that rather than making things worse by being a doctor yourself, contact them. This makes a huge difference in the psychology of the family members of the patient. Patients from northern India think treatment is much cheaper and the method is transparent in south Indian hospitals compared to the super specialty hospitals there.

South Indian Hospitals Provide Better Diagnosis
South Indian Hospitals Provide Better Diagnosis

Reasons behind Medical Tourism

First reason is obviously the correct diagnosis and best part is, sometimes it comes cheaper even when compared to the added cost of travelling and staying. But how is it possible? For past few decades, Tamil Nadu has been the health care capital of the country. Hospitals like Shankar Netralaya and Apollo Hospitals are visited by thousands of patients every month and the number is ever increasing. This has given rise to more such super specialty hospitals in Chennai and other cities in rest three states. Vellore is another preferred location. With so many options, the cost automatically comes down. Seeing this as a business opportunity, many guest houses and serviced apartments have been developed in the vicinity of hospitals where the family members can stay and cook their own food. This further cuts down their expenses. This is a win-win condition for everyone.

But foremost reason is the dedicated faculty members and best infrastructure. While nuclear medicine is still a very unpopular department in most of the metro cities, you will find it in almost all the hospitals in Vellore, Bangalore or Chennai. Thirty years back, scan and X-Rays had a similar past in the northern and eastern cities but even during those days, they were readily available in the later cities. If you look for ten best hospitals in India, at least five would be from south India.

Less than a decade ago, a new hospital opened in the suburbs of Chennai which employed doctors who had degrees from overseas universities but wanted to serve the country. While in other cities, such ambitious doctors give up their dreams due to the red-tapism, Chennai opened a brand new facility for them. This is where it gets different. Patients get peace of mind once they are treated by a doctor in Vellore, Chennai, Hyderabad or Bangalore. And it didn’t happen in one day. It took years of dedication and willpower to perform better and the result is before everyone.

What are the ideal saving plans which help in your retire life?

As much as you want to, it may not be really easy to do retirement planning in India. Inflation shows no signs of receding and keeping pace with that our demands are forever increasing as well. This has also made the national economy grow at a lower rate than before. A lot of people also like to buy gold for their preference for this diminishing natural resource. There are also a lot of financial products available these days and that can make you really confused. The situation has been further complicated by financial institutions such as banks that are not doing their work properly enough.

Planning for retirement

There are two phases in retirement – distribution and accumulation. Accumulation is the phase when we gather the amount needed for our life after we retire. Distribution is the phase when we have to pay up the money we have collected in the accumulation phase. The main aim here is to make sure that we do not face any problem in our lives after retirement. Financial products can be classed into two distinct categories – pre-retirement products and post-retirement products. The New Pension Scheme or NPS is one pre-retirement saving product.

Ideal Investment Plans for You
Ideal Investment Plans for You

New Pension Scheme

The New Pension Scheme can be availed by any and everyone, and can be defined as the right product for retirement. In the last four years people who have invested in the programme are getting returns of almost 10 per cent. In fact, as far as government employees are concerned, investment in the programme is a mandatory one. Ones who manage this fund can get exposure to equity instruments and other related investment options. This is a good sign for the programme in the long run as far as experts are concerned.

It can provide you tax benefits as well under Section 80C. You also have to buy annuity that is worth 40 per cent of the sum you have accumulated in the said programme. This is mandatory and needs to be done at the time of retirement. You can use pension calculators provided by the Indian Government and find out how much pension you and your family can receive. You can also find out about pension commuted from these calculators.

Employee’s Provident Fund

Also referred to as EPF, the Employee’s Provident Fund happens to be among the most popular retirement saving plans in India. It was started primarily as a product for retirement planning. However, the common consensus in India does not consider it to be one. The rate of return that you get from the Employee’s Provident Fund is pegged at around 8.5 per cent. By investing in the Employee’s Provident Fund you can get tax deduction as per Section 80C. At present the upper limit for tax benefit is INR 1 lakh. The interest that you get from this is tax free.

You can also withdraw from the said programme if you have gone on investing in it for five years at a stretch. It is different from the New Pension Scheme in the sense that there is no restriction or limit with respect to purchasing annuity. Experts would advise you to keep investing in the programme. You can do that even in case you change your job by asking for a transfer of the Employee’s Provident Fund. This would make sure that with the strength of compounding you would also get guaranteed returns. This is a major benefit of these plans.

Equities

As far as returns on investment are concerned equities happen to be right there at the top. It is better than any and every financial instrument in India in that particular respect. Mutual funds and stocks are the biggest examples of such investment.

Which 4G mobile network connection can perfectly fulfill your demand?

Airtel is one of the first companies to have started 4G connections in India. If you subscribe to Airtel you will get a download speed of 25 mbps. This is a good enough speed considering the situation in India. Airtel also has decent tower strength and this is one more factor that works in its favour. The costs are also reasonable in case you are wondering about that and you can install the whole setup quite easily. If you are already an existing user of Airtel then you can upgrade to a new 4G plan with a few simple steps. At present Airtel has six 4G data plans – INR 649, INR 849, 1 GB, 5 GB, INR 1999, and INR 2999.

Reliance Jio 4G plans

The 4G plans of Reliance are known as Reliance Jio. They are available both in prepaid and postpaid forms. It is being said that they will introduce smartphones with 4G capabilities and priced at around INR 50. Ever since it went live from 5 September 2016 Jio has taken the country by storm. Reliance right now has four plans – INR 299, INR 499, INR 1499, and Jio Prime. Jio Prime is the newest plan where you will have to pay INR 303 for 28 days and you will be allowed to use a maximum of 28 GB(1 GB each day) a month. As per the tariff structure of the plan you are supposed to pay INR 211 for the data that you use.

Find your suitable 4G mobile network
Find your suitable 4G mobile network

Vodafone 4G plans

Vodafone is offering a number of 4G plans as well. As of now, it is not available all across India though. In fact, it is offering much more than any and every other service provider in the country. It basically has a plan for each and everyone. The plans start from INR 102 and go up to INR 1247. As of now, it is offering 3G and 4G services as part of the same plans. However, there are some selected plans for people willing to go the 4G way. They have several internet combo plans that come with validity of 28 days each. These are available in prices of INR 596, INR 356, and INR 186. Apart from these there are packs that offer a fixed amount of 4G data usage.

Idea 4G plans

Idea happens to be the third-biggest operator of mobile services in India and is also supposed to be one of the top 10 such providers of the world. The company has already received the license to provide 4G services in a number of states across India. They may be mentioned as below:

  • Maharashtra
  • Kerala
  • Karnataka
  • Goa
  • Andhra Pradesh
  • Madhya Pradesh
  • Chhattisgarh
  • Punjab
  • Haryana
  • Northeast

As opposed to service providers such as Airtel and Vodafone its 4G plans are much less costly. However, it is hampered by its lack of nationwide coverage. The plans start at INR 249, 1 GB data and validity of 28 days, and end at INR 1346 with 10 GB data and 30 day validity.

So, what should you choose?

If you want your network to be available all across India then you should definitely go for Reliance Jio and Airtel. However, if it is cheaper rates you are looking for then Idea is the one for you. However, in that case you need to make sure that the Idea network is available in your state as well. As far as Vodafone is concerned, it has a number of data plans that will suit just about any and everyone out there. So, you should give its plans a look as well.

What are the precautions you need to take before going out for a summer vacation with your small child?

One of the first things that you should definitely do when you go out for a summer vacation with your toddler is to take some time. You should never rush things – do each and everything that needs to be done at your own pace. Otherwise, you can always be sure that you will be making some major mistake or the other. Normally, small kids do not mind the time-related pressure that is such an integral aspect of travelling. This is why they are likely to stall you time and again with something or the other. However, if you have already calculated this extra time you can be sure that nothing will faze you.

Booking ahead

Normally you would be staying in a hotel when you have small kids with you. However, even if you are camping it is always better to book in advance. Just imagine you have come to your vacation location and you do not have anywhere to stay. You would have no option but to head back home as soon as possible. All the while your kids will be hungry and also disgusted at how they have no place to stay. So, do not be adventurous with kids around you. Always, go for the safe option.

Giving them a camera or two

These days, you will find cameras that can be used easily by children without them getting damaged that easily. These are basically children-proof cameras. When they have a camera kids may feel emboldened to see their surroundings in an observational manner. If they find something interesting they can take a few pictures of the same. In fact, you could be surprised by what they have been able to achieve in spite of their relatively-less height. They see the world in a different way than us and as such can click images that we can only think of.

Precautions of summer vacation for your small child
Precautions of summer vacation for your small child

Be ready for the climate

It is always important that the kids are dressed in a comfortable manner keeping in mind the weather as well as the terrain of the place that you are visiting. If you do so, you will see that they are quite happy in the environment that they are in during the holiday. These days, specific gear and clothing are available for children. So, there should be no excuse for you as a parent to go wrong on that point. You need to be very careful in this regard.

Packing pull ups for potty training

If your kid is still being trained for potty training the worst thing that can happen to him and you are a vacation and that too one where you get to travel in public transport such as planes. You may already be over your head with the luggage that you are carrying. However, you would have to carry a potty, several wet pieces of clothing that are going to smell like hell, and several sets of clothes as well. This is where you can consider using pull ups for your kids especially if they are on a plane.

Use apps

These days, a number of apps are being designed for toddlers. This is why; if you are travelling by plane you do not need to add to your hand luggage with a toy box to boot. You can take a book that they can read during the journey or even a magic scribbler for that matter. Please do not take crayons – they may get lost in the sides of the seats. However, if you have a device that is full of games and apps it would be the best entertainment for them that is for sure.

How 2017-18’s union budget help to the Indians?

The 2017-18 union budget was presented by Arun Jaitley at the Lok Sabha on 1st February 2017. This was the fourth budget presented by the Indian Government headed by Narendra Modi. During the budget presentation, Jaitley – the Union Finance Minister – made it quite clear that the demonetization initiative would not have a long-term impact on the national economy as such. At the same time he also announced that a greater amount of INR 184,632 crore had been allocated to welfare programmes being run for children and women by the different ministries. This was also a joint budget, one where the railway budget was presented along with the national budget.

Focus of railways

It is expected that in the upcoming financial year Indian Railways will place greater emphasis on safety of passengers, cleanliness, and capital works among the various areas that need to be looked at with greater urgency and importance. The budget, as usual, elicited some mixed responses, Navin Patnaik, the Chief Minister of Odisha, said that he had been expecting some more benefits for the common man but clearly came away disappointed on that front. However, Radha Mohan Singh, the Union Agriculture Minister, feels that the new budget will only make things better for the farmers.

Positive opinions

Singh feels that with the dairy processing infrastructure fund to be set up farmers’ conditions will only improve. He has also conveyed his thanks to Narendra Modi. Pankaj Patel, the President of Federation of Indian Chambers of Commerce and Industry (FICCI), feels that the budget would make Indian economy a lot stronger. He feels that it is headed in the right direction and is prudent from a fiscal point of view. It also makes the administrative system of national government stronger than before. In fact, Jaitley has been congratulated by FICCI for the vision he has shown through the budget.

2017-18 Union Budget
2017-18 Union Budget

What does FICCI feel?

FICCI opines that apart from guaranteeing economic growth the union budget makes sure that there is a sense of justice to the economic system at large. It feels that without inclusion growth feels almost like a debt and this is one area where the new budget has done well. Prashant Pillai, the Director-Corporate Segment of Thomson Reuters has stated that in the year that went by the national government had taken a number of initiatives and all of them aimed at inclusive growth. He said how pleased the organization was in seeing that India had a clear strategy plan for its economy.

Good days ahead?

Thomson Reuters has expressed satisfaction at the way India is stressing so emphatically on good governance. In fact, Pillai feels that with the new budget a step has been taken in the right direction. The micro, small, and medium enterprises have received some significant boost and the tax base has been widened further only. It has also praised the way efforts are being made to create an economy that is more compliant with the tax structure. The organization has also expressed relief at how the development of a technology platform for the goods and services tax (GST) has kept pace with expectations.

Expectations for the future

According to Thomson Reuters the next few years will be critical as far as corporations are concerned since they would need to build the sort of technology infrastructure that can keep pace with various changes. It feels that 2017 could be a year of transformation for India from the point of view of tax regimes. Tilak Raj Seth, Head Mobility, Siemens Limited, as well as Chairman of Confederation of Indian Industry (CII)’s Rail Transportation & Equipment Division, feels that the budget has taken good steps in boosting the railway sector.

What is your travel plan during Summer Season in India?

In 2017 are you looking for summer travel where you do not have to face any problem whatsoever? Are you thinking about destinations where you can spend your summer holidays the best? Well, you can always look up the internet and get the answers from websites that have plenty of suggestions as to where you can spend your time in India during this summer. All across India, which happens to be one of the largest countries in the world, there are plenty of places where you can enjoy the summer just exactly as you would want to. There are pleasant places and then there are sun-soaked locations if that is the way you want things to happen.

The sheer variety that is India

If you wish to spend your time at the beaches during this summer then India can offer some of the finest beaches in Asia. If you want it to be cool then choose any of the hill stations in northern India where you can come close to the magnificence that is the Himalayas. You can be sure that any time spent in these parts would lift you spiritually and mentally. There are plenty of meditation and yoga centres in India where you can come and enrich yourself.

The historical references

It is said that Beatles – yes the fathers of rock and roll – came to India in search of inspiration and emancipation, and spent a significant amount of time in the Western Ghats, full of spices and tea. Western Ghats and Eastern Ghats, down towards the southern part of India are also like the jewels of India’s crown. The hill stations here have a different appeal, which is sure to soothe your senses and make you want to come back time and again. In short, there is so much to see in India that it is impossible to experience it in one lifetime.

Travel plan during Indian Summer
Travel plan during Indian Summer

The top tourist destinations in India

Following is a list of some of the leading tourist spots in India:

  • Ladakh
  • Mount Abu, Rajasthan
  • Sikkim
  • Auli
  • Coorg (Kodagu)
  • Spiti Valley
  • Manali
  • Gulmarg
  • Andaman and Nicobar Islands
  • Dharamsala
  • Bhutan
  • Mussoorie
  • Rishikesh
  • Kalimpong
  • Tawang
  • Pachmarhi
  • Ooty
  • Almora
  • Shimla
  • Ranikhet
  • Mahabaleshwar
  • Pahalgam
  • Darjeeling
  • Kullu
  • Panchmarhi, Madhya Pradesh
  • Nainital
  • Kodaikanal, Tamil Nadu
  • Matheran
  • Wayanad, Kerala
  • Srinagar
  • Shillong, Meghalaya
  • Masinagudi
  • Munnar, Kerala
  • Pithoragarh
  • Coonoor, Tamil Nadu
  • Deoria Tal

 Ladakh

Ladakh is also lovingly referred to as Little Tibet by many. In fact, it is regarded by many as the best-kept secret of India from the world when it comes to tourism. As far as summer holidays are concerned there are hardly any better locations than Ladakh in the northern part of this country. It is unique in the sense that it is one of the few cold deserts of the world and is located at high altitude – factors that combine to give it an appeal unlike anything else in the country. Visiting Ladakh is a lifetime experience, one that you should never miss no matter what.

Located in the eastern part of the Indian state of Jammu and Kashmir, Ladakh is a quite big region in itself. One of the spots that are highly preferred over here is Chang La. It appears en route to Pangong Tso and is a favourite of people who like to travel on their motorbikes. The breathtaking scenery of this pass is one reason why so many people like it so much.

What is your idea about Customer Support for an Online Store?

For any online store or ecommerce business to succeed, it needs to have a well developed customer support system in order to make sure that the needs of customers are perfectly taken care of. The thing with online stores is that customers hardly get the opportunity to get any human interaction. Therefore they need to get as much efficient customer support as possible in order to feel that they are spending their money on a reliable product or service provider. With effective customer support, it is also possible to boost sales and ensure greater customer engagement that can lead to long term rewarding relationships with the customers.

By providing on time and high quality customer support, the online store owner company can promote their enterprise as a prominent brand. An excellent strategic method to fulfill the needs of all customers is to arrange for multi channel customer support systems. This helps to manage all kinds of customer related queries about the business. The business owners need to make use of social media, email, phones, chat as well as a number of other platforms for attaining this goal. Most online business owners nowadays focus on providing their customers with a great experience when they decide to get in touch with them. This is done to encourage the customer to make further purchases and be contended with the products and services that they have to offer.

Email support: One of the most important forms of customer communication is through the email. An online business owner should provide his or her email address to the customers where they can send queries or report about their grievances relating to any product or services. There are many apps and email clients that can help in managing bulk quantities of ecommerce emails in an organized manner. Not only they can help a business owner to send replies to all in time but also close down emails once they are done with them in order to maintain the inbox in an organized manner. The ecommerce store owner can also use the email for providing information about new products or special deals.

Different ways to provide best support to the customers
Different ways to provide best support to the customers

Social media: With more people nowadays using the social media than ever before, ecommerce firms that are not paying special attention to their social media profiles should get started with the act as it can greatly boost their sales. Customers often choose to interact with the ecommerce store owners through their social media platforms such as Twitter and FaceBook. Therefore it is necessary that the business owners put special importance on answering to such queries put forward through social media since it makes the customers feel special and cared for.

Live chat: This is a lightweight and easy to use communication system that is fast becoming popular with many ecommerce business owners. A chat application allows the customers to get in touch with the store customer support team in real time and get any kind of doubts clarified at the shortest possible time. The non-voice element of live chat allows customers to use this feature without stopping their music. They can also avoid waiting for a customer support agent to answer, something that is often the case with live phone calls.

Phone calls: While this is one of the oldest forms of customer support, it still remains to hold its importance as many people feel comfortable when they can actually get to hear a human voice. There are many programs or applications that an ecommerce business owner can use in order to carry out large number of phone calls and receive inbound calls with very little expenditure. The phone calls get to provide customers with a more intimate and personalized customer support experience.

World Knowledge Database